Nutrition Consultation Agreement
By booking and paying for your consultation, you agree to the following terms with Jess Wharton Nutrition (JWN).
1. General Terms
- Your initial consultation lasts 90 minutes. Follow-up sessions are 45 minutes. Longer or more frequent sessions can be arranged if you require additional support. Sessions will end at the scheduled time, even if you are late.
- In your first session, we will discuss and agree on the support you need. You may choose to end or continue consultations on an ongoing basis.
2. Payment
- All sessions must be paid for before they start. You will receive an invoice when booking your initial consultation.
- Missed or cancelled sessions with less than 48 hours’ notice must still be paid in full.
3. Cancellation
- Regular attendance is important for progress.
- Cancellations made within 24 hours of your session will incur a 50% late cancellation fee.
- Missing a session without prior discussion is considered a termination of your contract.
4. Refunds
- For program or package deals, cancelling follow-up appointments after the first session will result in a 50% refund.
- Any unused follow-up appointments 6 months after your initial session are non-refundable.
- If you cancel an initial consultation with less than 48 hours’ notice, no refund will be issued.
5. Confidentiality
- All consultations are confidential.
- Confidentiality may be lifted if there are serious safety concerns for you or others.
6. Complaints
- If you have any issues with the service, please provide written details to JWN.
7. Online & Phone Consultations
- You are responsible for a working internet connection for online sessions.
- If Jess Wharton is ready but you cannot connect, the session fee still applies.
- Phone sessions will be conducted on New Zealand landline or mobile numbers.
8. Nutritional Therapy
- Nutritional therapy identifies potential nutritional imbalances and works to support overall health.
- Nutritional therapy is complementary, not a substitute for medical care.
- Nutritional therapists do not diagnose or treat medical conditions.
- Clients must inform their GP or other healthcare providers about any nutritional strategies, supplements, or therapies provided by JWN.
9. Client Responsibilities
- Contact your GP about any health concerns.
- Inform your nutritional therapist about any medical diagnoses, medications, herbs, or supplements.
- Seek clarification from your therapist if you are unsure about any nutritional program or supplement dosing.
- Do not continue a supplement program beyond the agreed period without consulting your therapist.
- Recording consultations is not allowed without written permission from both JWN and the client.
10. Website Terms & Disclaimers
- By using jwnutrition.co.nz or purchasing services, you agree to the website’s terms and conditions.
- Information provided is educational only and not a substitute for medical advice.
- Always consult your doctor regarding health concerns, diagnoses, or treatment.
- Links to other websites are provided for convenience; JWN is not responsible for their content.
11. Copyright & Intellectual Property
- All content on the website, including text, graphics, and media, is owned by JWN.
- You may print or download materials for personal, non-commercial use.
- Sharing content must credit JWN as the source.
- You may not modify, redistribute, or commercially exploit website content without written permission.
- JWN reserves the right to update these terms at any time.
This version keeps all the original details, while improving clarity, readability, and grammar, and makes it much easier for clients to understand.
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